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Client sees a new message when opening ANY PDF portfolio file including PDF-it transcripts.
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Link provided here
or copy/paste the following link into your browser.
http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html
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Confirm the issue by asking client to open the following PDF portfolio (not made by PDF-it) at this link
here
or copy/paste the following link into your browser.
www.faq.pdf-it.com/Adobe/flash/Standard_PDF_Portfolio.pdf
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When Proceed to download page button is chosen. Word of caution, administrative rights will be required. Notice how Adobe says that Flash Active X is NOT enough.
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Save installation program to a known location like your desktop.
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Double click the installation program on your desktop and continue to follow instructions.
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Confirm installation by going to Control Panel - All programs.
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Here is where Adobe's Flash update gets insane. The user may, and probably will, receive the same Flash message even though they did everything right.
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After numerous emails to Adobe explaining the issue. We were instructed to tell users to download a second Adobe Flash at a different web address of here
or copy/paste the following link into your browser.
http://get.adobe.com/flashplayer/
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Continue with the installation instructions. Make sure to uncheck any extra software you don't want. Another pitfall to watch for is disabling anti-virus software, which again, will require adminisstrative rights.
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Confirm installation by going to Control Panel - All programs.
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End of instructions.
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